tag:blogger.com,1999:blog-7794506819107377134.post3501176412028464783..comments2024-03-12T00:53:41.417-07:00Comments on RRFreeman SharePoint Architect: CRM and xRM vs SharePoint: Business Solution ArchitectureRobertRFreemanhttp://www.blogger.com/profile/06353151634970716780noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7794506819107377134.post-5641920597053553892015-04-15T20:58:44.888-07:002015-04-15T20:58:44.888-07:00Thank you. I update the CRM section to include Ca...Thank you. I update the CRM section to include Case Management.RobertRFreemanhttps://www.blogger.com/profile/06353151634970716780noreply@blogger.comtag:blogger.com,1999:blog-7794506819107377134.post-88213573012315745052015-04-15T14:11:57.506-07:002015-04-15T14:11:57.506-07:00Thank you for your insights on how SharePoint fits...Thank you for your insights on how SharePoint fits in the Microsoft platform and its evolution over the years. I agree that there has been a desire in the SharePoint community for the product to be more friendly to relational data, not only in performance but also in reporting and many common database applications. <br /><br />I think that the xRM approach is designed to extend CRM beyond addressing the requirements of sales and marketing departments. You could say that built-in CRM features are helpful for database solutions that involve the primary entities tracked by CRM such as accounts, contacts, orders, cases and opportunities. This means not only the conversation-centric applications that you mention but also case management such as health and human services, benefits administration, legal cases, grant management, and others. Case management benefits from features inherent in Dynamics CRM such as outreach capability and business processes relating to case activities. <br /><br />I'm sorry to go so long in this comment. I'm going to release a new version of my whitepaper on this subject to go into greater depth and my blog at blogs.infostrat.com. Just wanted to thank you for revisiting these issues and helping people think more deeply about which tools work in which scenarios. Jim Townsendhttps://www.blogger.com/profile/06445797725457423497noreply@blogger.com