KwizCom Invisible Lookup Control

Scenario

• Installed KWizCom SharePoint Cascading Lookup Plus
• The web application you are configuring had an older version of AJAX extensions installed.

Issue

• The dropdown will not show up
• Or the entire page will continuously refresh
• This happens when the web.config is partially configured for 3.5.0.0 AJAX
• There will be an error in the Application Event Log
• The server tag "asp:scriptmanager" is ambiguous

Resolution

• Update the web application's web.config to use the 3.5.0.0 AJAX extensions
• You can do this by ensuring .Net 3.5 is installed and then creating a new test web application
• The new web application should have the .net 3.5 AJAX configuration in the web.config
• Use a text comparison tool to replace the appropriate sections
• Make sure to backup the old web.config before changing

Customized Fab 40 Help Desk Template

Scenario

• Develop an enterprise Help Desk application using MOSS 2007 with SP Designer 2007
• Also include the following features
• Custom alerts
• State change based notifications
• State machine workflows
• Customer notifications
• Change Request integration
• Promotion from Ticket
• Child Work Items
• Work Item integration
• Key Perfomance Indicators
• Service Level Agreement (SLA)
• Calculated Fields
• Deadline notification
• Approval workflows
• Custom Fields
• Custom Add Item Forms
• Cascaded Dropdowns

Issue

• The Fab 40 Help Desk template is a basic starting point and lacks the above features

Resolution

• I recently architected a solution implementing these requirements.  It's too much info to post here, but please contact me for details on how this can be accomplished.
• Parent child relationships require a 3rd party Cascading Lookup control