AAM Default Zone Configuration Issues

Scenario

• You have configured Alternate Access Mappings (AAMs) for a SharePoint web application
• You may be using ISA or UAG to terminate a FQDN and redirect to an internal URL

Issue

• SharePoint Designer Workflow email alerts with document or item links may display the internal URL or other URL from the AAMs, rather than the public URL
• Search results will not display any results (no results) on the search page when searching using a site scope
• Ex: From a subsite, you enter a search criteria which is scoped to "This site" and receive no results even though the content has been indexed.  "All Sites" scope works correctly regardless

Resolution

• When  configuring AAMs, the Default Zone public URL will be used in workflow Open Item alert links (Current Item URL)
• http://social.technet.microsoft.com/Forums/en-US/sharepoint2010customization/thread/2bb44216-a930-4786-ad0a-3505f0f7f1d4
• Most non-workflow generated alert links will use whatever URL was accessed when creating the alert, rather than the Default Zone public URL

• When configuring AAMs, the Default Zone public URL must match the URLs specified in the SharePoint Search Administration index content source used to crawl the content
• http://support.microsoft.com/kb/2000365
• http://social.technet.microsoft.com/Forums/en-ZA/sharepointsearch/thread/906045d8-8782-4c39-be1b-7632f7239019