- Open an O365 support ticket with Microsoft to notify them of a bug in their product.
- Detail everything Microsoft needs to know to fix the problem in an email
- In a recent case it was simply due to the Microsoft release engineer failing to deploy 2 files (CSS and PNG) from the Office 365 release to the CDN.
- This effected tenants utilizing the CKEditor open source JavaScript class library, breaking the functionality for released web parts. (Part of the SPfx 40)
Issues
- Tier 1 support calls you and wastes an hour (or more) of your time making you go over the same steps provided in the email.
- In the recent case it was literally as easy as clicking a link and getting a 404 error.
- Here is the link to the Open Source product that Microsoft broke and the users who took the time to report it: https://github.com/OlivierCC/spfx-40-fantastics/issues/29
- Tier 1 support says they can't support this because it is a programming issue and wants you to open a paid ticket to fix their own product issue.
- Microsoft needs a better way to escalate tickets from members of the community who are trying to help out and know what they are doing without having to go through tier 1 engineers or paid support.
Posts
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